1.How does FREE SHIPPING work?
2.How long will it take before I receive my order?
3.Which countries do you ship to?
4.How do you calculate shipping costs?
5.How do I know if my order has been shipped?
6.If customs duties are incurred, who is responsible for this?
7.If my order detained by customs, who is responsible for clearance?
1.How does FREE SHIPPING work?
We aim to provide free shipping on as many products as possible. To obtain free shipping on your order, all the items in your cart need to items eligible for free shipping. If you add another item that is not available for free shipping, then you will only pay shipping for that item. Please note: Free shipping is only available for the SuperSaver shipping method.2.How long will it take before I receive my order?
The time it takes to receive your order is dependent on 2 factors: The shipping method you choose and the order fulfillment period. Please note that we do our best to make sure you receive your order timely. The below are estimated timeframes.1) Shipping Method
The below are our partnered logistics companies and estimated timeframes. Time in transit varies depending on where you're located.| Shipping Method | Carrier Name | Estimated Time |
|---|---|---|
| Express |  | 3-6 business days |
| Express |  | 3-6 business days |
| Regular |  | 7-10 business days |
| SuperSaver(under 2kg) |  | 15-20 business days |
| SuperSaver(under 2kg) |  | 15-20 business days |
| SuperSaver (under 2kg) |  | 15-20 business days |
| SuperSaver (over 2kg) |  | 30-40 business days |
2) Order Fulfillment Period
Average processing time is 2 -15 working days; however, this varies depending on whether your item is currently stocked. For estimates on made-to-order items, please visit Wedding Dress Guide.3.Which countries do you ship to?
We currently ship to the following countries:
| Australia | Austria | Belgium | Brazil |
| Canada | Chile | Czech Republic | Denmark |
| Finland | France | Germany | Hong Kong |
| Hungary | Ireland | Israel | Italy |
| Japan | Mexico | Netherlands | New Zealand |
| Norway | Poland | Portugal | Russian Federation |
| Saudi Arabia | Singapore | South Africa | Spain |
| Sweden | Switzerland | Turkey | Ukraine |
| United Arab Emirates | United Kingdom | United States of America |
4.How do you calculate shipping costs?
If the item price is labeled “FREE SHIPPING”, this means that you do not need to pay the shipping cost! When you checkout of your shopping cart, shipping costs for all other items will be calculated based on the item weight and the shipping method you choose.5.How do I know if my order has been shipped?
When items are shipped out, we will send you a notification email. Alternatively you can check the status of your order under My Account > My Orders.6.If customs duties are incurred, who is responsible for this?
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. 360buy does not add taxes, VAT, or any other hidden charges. However, customs duties is the buyer’s responsibility. Not all products will incur customs duties.7.If my order detained by customs, who is responsible for clearance?
If the items are detained by Customs after the shipment has left China, the buyer is responsible for clearance of the detained items.
